In resort information

Your journey from airport to resort

Taxi transfers

If you have booked a taxi, please proceed to the Information Desk in the arrivals hall where the taxi driver will be waiting to greet you. We use a local taxi company, based in Puerto Pollensa, who knows the area and locations of our villas well. We will advise you at the time of booking of the costs for your taxi transfers and charge you accordingly. Should you cancel a pre-reserved/confirmed taxi transfer, prior to your departure, a 100% cancellation fee will be levied. If you require a taxi transfer later than 10am on your day of departure, the return taxi will be booked to collect you from the Resort Office. You will need to confirm your collection time with the Resort Office during your stay.

Palma taxis

A taxi service operates at Palma Airport. However, please be aware that these drivers are NOT familiar with the location of our properties. We cannot be held responsible for any difficulties in locating your property and/or costs incurred by using an independent taxi service.

Villa occupancy

The accommodation provided must only be used by the person(s) shown on your invoice and sub-letting, sharing or assignment is prohibited. On no account may the number of people, including children, exceed the maximum occupancy stated in the brochure or on the website.

Holiday duration and check-in/check-out times

Unless otherwise stated, your holiday duration is for 7 or 14 nights and your accommodation is reserved for you from 4pm on your arrival day (5pm in July and August). Should your scheduled arrival time be late at night/in the early hours of the morning, this means that your accommodation will have been reserved for you from that morning/the previous day and this constitutes the first night of your occupancy. If you arrive earlier, the Resort team will guide you with regards to luggage storage. All villas must be vacated by 10am on the day of departure. Your cooperation in complying with this condition would be greatly appreciated in order that properties may be prepared for incoming guests.