Privacy Policy

When you have searched for prices and availability and are ready to confirm your booking, we will ask for your name, postal address, phone number, and email address (if applicable). We’ll also need your credit or debit card details (including card number, cardholder name, and expiry date) in order to take payment and confirm the booking online. If you’re paying by debit card, we may also need to take the start date and issue number of the card.

How will we collect this information?

We will only collect personal information from you by explicitly asking for it:

• When you purchase a product or service from us or through us,
• When you subscribe to our newsletter,
• When you register an account with us,
• When you speak to any member of our team,
• When you complete a survey or enter a competition,
• When we use cookies (see our Cookies Policy here).

How do we protect customer information?

All the information you provide is protected by a secure server. The secure server software, SSL (Secure Sockets Layer), encrypts all the information you enter before it is transmitted to us. The information is only decrypted once it reaches our server. You can tell our site is secure because a small locked padlock will appear in your browser’s address bar, indicating that it is safe to send your credit card details through our site. Additionally, our secure pages will not display a ‘security alert’ message.

How We Use and Protect Your Information

• We will use your name, address, and credit card details to complete your booking with us.

• We will also use your details to manage your arrangements, send you notifications, and communicate with you generally.

• For the purpose of completing your booking, we may need to disclose some of your information to the providers of the services involved in your arrangements. We may also need to share certain information with third parties in relation to customer services, credit card processing, or other related services.

• We may be required to disclose your information by law, or if requested by a legal authority.

• We may also disclose information to organisations that act as “data processors” on our behalf or to other entities performing business functions on our behalf, some of which may be outside the EEA. These functions may include administration, service provision (including contacting you when necessary), customer care, business management and operations, company restructuring or sale, risk assessment, security, crime prevention/detection, research and analysis, marketing, and monitoring customer preferences and trends, as well as dispute resolution, credit checking, and debt collection.

• From time to time, we may contact you with information about special offers, brochures, new products, upcoming events, or competitions. If you prefer not to receive such information, you can notify us in writing.

• We would also like to store and use your personal details for future marketing purposes (e.g., emailing our newsletter). All information provided during the booking process will be retained, but only names and contact details will be used for marketing purposes unless you have indicated otherwise.

• We have taken all reasonable steps to implement appropriate security measures to protect your information. However, please be aware that the transmission of information via the internet is never completely secure, and we exclude liability for personal data lost during transmission to the website.

What Can I Do?

If you do not agree with our use of your information as outlined above, please inform us as soon as possible by writing to us at hello@sealandvillas.com.

In accordance with the Data Protection Act 1998, you have the right to request a copy of the information we hold about you (for which we may charge an administration fee) and to correct any inaccuracies. Please submit your request in writing.

You may also choose not to provide some of the information we request; however, this may prevent us from completing your arrangements.

Opt-Out Policy

Subscribers can opt out of receiving further communications from us at any time. Each communication will include a quick and easy option to unsubscribe. Alternatively, you can email us at hello@sealandvillas.com to unsubscribe.

Cookies

Please note that, to provide you with the best possible service, we use cookies on our website. You can find more information in the dedicated section.